BO2021 Speaker Presentations

Alex Hunter

Former Global Head of Digital at Virgin

KEYNOTE: The Customer Experience Landscape Has Changed - Forever‎

New businesses unencumbered by antiquated systems, processes, and people are in the process right now of disrupting every industry on the planet, engaging previously loyal clients and customers, and reimagining tired products and services.

Key to survival in this brave new world is the importance of evolving what we do to keep up with changing psychology of the modern consumer, no matter the industry

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